FAQs

Where is my order?

  • In stock items will ship 1-2 business days from the order date. Once your order ships, you will receive an order confirmation email with the tracking number. 

When will my item ship?

  • Orders placed before 1:30pm PST Monday through Friday will be processed the same day. Orders placed after 1:30pm PST or on Saturday, Sunday, or holidays will be processed the following business day.
  • Example Delivery Scenarios: Orders placed on Monday at 9am PST will be shipped same day and are expected to arrive with standard 3-day shipping on Thursday by end of day. Orders placed on Wednesday at 3pm PST will be will be shipped on Thursday (following business day) and are expected to arrive with standard 3-day shipping on Monday by end of day.

Are your products cruelty free/tested on animals?

  • The UOMA Beauty range is 100% cruelty free. We promise on Leo’s pink paws we will never test on animals. If you haven’t met Leo our Chief Entertainment Officer (LEO the CEO), please find him here on Instagram!

What is your return policy?

  • Most items purchased from www.uomabeauty.com are eligible for refund within 30 days of the delivery date. Your refund will be applied to the original method of payment and you should expect to receive it within 10-14 business days of processing (your financial institution may take longer to reflect the transaction). We regret that we are unable to refund your original shipping charges.
  • Please contact us at alchemist@uomabeauty.com or call us at 1-888-HEY-UOMA (439-8662) to start the return process.
  • Items marked as “Final Sale” or designated as non-refundable will not be eligible for return.
  • Your satisfaction is our top priority but UOMA Beauty reserves the right to deny returns/refunds for any reason (including abuse of the return policy)
  • If you've purchased an UOMA Beauty item at another retailer, please refer to their return policies.

    How do I find my Skin Kin?

    • Introducing a new way to find your perfect complexion match! We have identified six skin color groups that share very similar characteristics and needs. At UOMA Beauty, we call these groups or skin families- Skin Kins. Everyone falls into one of these categories depending on their skin color and common issues associated with said skin type. Click here to learn more!

    Can I buy your products at a store?

    • US: We're so excited to announce that Ulta Beauty carries our collections in select stores. To find the closest Ulta Beauty store that carried UOMA Beauty click here
    • UK: Pop into Selfridges beauty hall to find our collection. Information can be found here

    How do I contact you?